We gladly accept cancellations - Please request a cancellation within 24 hours of purchase. We don’t accept returns or exchanges, but please contact us if you have any problems with your order. Returns and exchange details - Because all of our labels are made to order, we do not offer full refunds once the design process has begun. We do want all of our customers be happy so we will do whatever we can to make that happen.
If, for any reason, you receive labels that do not reflect your information provided with your order, please let us know and we will ship new labels to you within one business day with Priority shipping. This is an extremely rare occurrence and we try our very best to operate with 100% perfection, but mistakes can and do happen and we are happy to correct any errors on our end right away. We are not responsible for spelling errors provided to us. We will copy your information provided, so it’s important to review your order details and let us know if there should be any changes within 1 business day of purchase.
We want to get your labels to you as soon as possible, so we only send proofs upon request. If you would like to see a proof of what will print, include put PROOF REQUEST (in all caps) in the note to your order. Proofs are provided in 24-48 hours, if requested.
We ship most orders in 1-2 days (after proof, if requested) To prevent any delays with your order, be sure to include all information in the “Add a Note to Your Order box” of your shopping cart. Missing information may set back your ship date. Unless rush shipping is requested, we ship First Class USPS with tracking. You can also upgrade to Priority Mail (1-3 days shipping) or Priority Express Mail (1-2 days shipping) for U.S. orders only Priority Express Mail is the ONLY guaranteed way to get your package in 2 business days after your package is shipped. Please note that international delivery can take 7-21 days, according to the USPS.